Question 1

What is a Caspy capsule?

Accepted Answer

A capsule is a short video (up to 45 seconds) highlighting the standout hook or best moment of a song. It helps musicians showcase their music directly to listeners in a dedicated, distraction-free vertical feed.

Question 2

How do I contact support or request assistance?

Accepted Answer

You can email us directly at support@caspy.co. Please include your Caspy username (@handle) and registered email address so we can assist you as quickly as possible.

Question 3

How does artist profile verification work?

Accepted Answer

Profile verification badges are awarded to recognized creators or granted automatically with an active Premium subscription. There is no separate application form needed.

Question 4

What is AI Labs and how do CASPY Credits work?

Accepted Answer

AI Labs is our suite for AI-assisted lyric generation (AI Lyrics) and lyric video creation (AI Clips). Generations consume CASPY Credits (CRD). Credits can be acquired or granted monthly through subscription tiers.

Question 5

How do I report inappropriate content or copyright violations?

Accepted Answer

In the mobile app, tap the three-dot menu (•••) on any capsule, post, or comment and select "Report". For formal DMCA or copyright notices, please email detailed documentation directly to support@caspy.co.

Question 6

How do I permanently delete my account and data?

Accepted Answer

You can delete your account instantly from the app via Profile → Settings → Account → Delete Account, or use our secure web portal at https://app.caspy.co/delete-account. Deletion permanently erases your profile, capsules, comments, and media.

How can we help you?

Direct Email Support

Support Topics

Account & Profile

Capsules & Audio

AI Labs & Credits

Safety & Copyright

Frequently Asked Questions

Legal, Privacy & Account Tools